Ahead of the introduction of the Clean Air Zone, Councillor Waseem Zaffar, cabinet member for transport and environment, and Birmingham City Council, are urging residents to fill in a survey to let the council know more about why people are chosing not to use the Birmingham bus network, and what they can do to improve passenger numbers.

View feature View community

Birmingham Bus Survey launched


Birmingham Bus Survey launched


Ahead of the introduction of the Clean Air Zone, Councillor Waseem Zaffar, cabinet member for transport and environment, and Birmingham City Council, are urging residents to fill in a survey to let the council know more about why people are chosing not to use the Birmingham bus network, and what they can do to improve passenger numbers.


Birmingham City Council is asking residents to tell them what’s wrong with the city’s buses.

Whilst people using the buses report good levels of satisfaction, the number of people using buses is declining year on year, particularly with people travelling into Birmingham city centre.

With the council working to create a clean air city, and a Clean Air Zone being introduced to Birmingham in 2020, they’re seeking to better understand people’s experiences of bus travel and how it can be improved.  A key part of the clean air city will be encouraging residents and visitors to use more sustainable forms of public transport, like buses, trains, walking and cycling.

dndimg alt="" dndsrc="../uploadedfiles/Waseem Zaffar.png" style="width: 100%;" />

Councillor Waseem Zaffar, cabinet member for transport and environment at Birmingham City Council, said: “Buses are absolutely vital here in Birmingham and across the West Midlands. However, bus usage across the region has been decreasing, particularly among those who have been travelling into the city centre.

“I want to know what could be done to encourage people to make more of their journeys by bus and to ensure the bus is seen as an attractive, accessible and affordable option for every citizen of Birmingham.

“To this end, I am launching the Birmingham Bus Survey and invite anyone who travels in Birmingham to respond, whether they currently use the bus, by choice or necessity, or haven’t caught a bus in years.  In fact, if we are to get to the heart of why more people are not using the bus, it is essential that we hear from those very people who are NOT regular bus users.”

The Birmingham Bus Survey, which closes on 1 March, can be found at https://www.birminghambeheard.org.uk/economy/bus-survey/